Tag: online-banking

Sam Dicken
Ask Sam: What do you and your friends want from a financial institution? - July 17, 2012

Last week we posted a poll on what you wanted to ask Sam next, and the winning question was: What do you and your friends want from a financial institution?

Anything you can do to make our lives easier would be welcome, starting with letting us know what all you can actually do to help us. Most people my age have no idea what differences there are between credit unions and banks, much less what the benefits of joining are.

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Lisa Taylor
Redefining convenience - December 13, 2011

I’ve been working with credit unions for almost 10 years and in that time, I’ve seen their priorities change quite a bit.

Years ago, credit unions faced a big hurdle in trying to convince people to join when they only had a few far-flung branches. They couldn’t seem to compete with the MegaBanks with thousands of locations or even smaller regional banks with lots of branches. So the focus had to be on the great rates and service. Both those things are certainly valued by consumers but people want to know they can easily access their money when and if they need to.

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